Terms of service.

Refined Clinic – Terms of Service

Effective Date: October 2025

Business Name: Refined Clinic

Location: Newcastle, NSW 2300

Contact: georgia@refinedclinic.com.au | www.refinedclinic.com.au

1. Introduction

Refined Clinic provides medical aesthetics and IV wellness treatments on an

appointment-only basis. By booking or receiving treatment with Refined Clinic, you agree

to these Terms of Service. These terms outline client responsibilities, booking policies, and

service conditions.

2. Appointments & Consultations

All services are by appointment only. New clients are required to complete a consultation

prior to receiving any treatment. Consultations ensure all treatments are appropriate and

performed safely in accordance with medical guidelines.

3. Medical Information & Consent

Clients must provide complete and accurate medical information before treatment. Failure

to disclose relevant medical history or medication use may impact treatment safety and

results. All procedures require written consent before commencement.

4. Payments & Refunds

Payment is required at the time of service. We accept EFTPOS, credit card, and approved

payment plans. Due to the medical nature of our treatments, refunds are not available for

change of mind. If you experience an unexpected adverse reaction, please contact us

immediately for assessment.

5. Cancellations & Late Arrivals

We require at least 24 hours’ notice for appointment cancellations or changes. Late

cancellations or no-shows may result in a fee being charged or loss of deposit. Arriving

late may shorten your treatment time to avoid impacting other clients.

6. Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase. They are non-refundable

and cannot be redeemed for cash. Vouchers must be presented at the time of booking or

payment and are only valid for treatments available at Refined Clinic.

7. Results & Treatment Outcomes

Individual results vary depending on factors such as lifestyle, skin type, and medical

history. Refined Clinic makes no guarantee of specific results but will always aim to

achieve the best outcome possible within medical and ethical standards.

8. Privacy & Data Handling

All personal and health information is collected and managed in accordance with the

Privacy Act 1988 (Cth). For full details, please refer to our Privacy Policy at

www.refinedclinic.com.au.

9. Liability

While all care is taken to ensure client safety, Refined Clinic and its practitioners are not

liable for unforeseen complications arising from treatments when full disclosure or

aftercare instructions are not followed.

10. Changes to Terms

Refined Clinic reserves the right to update or amend these Terms of Service at any time.

Any updates will be published on our website and effective immediately upon posting.

11. Contact

For questions or concerns regarding these Terms of Service, please contact us at

georgia@refinedclinic.com.au.