Privacy policy.

Refined Clinic Privacy Policy
Effective Date: October 2025
Business Name: Refined Clinic
Location: Newcastle, NSW 2300
Contact: georgia@refinedclinic.com.au | www.refinedclinic.com.au

1. Introduction Refined Clinic (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal and health information when you visit our clinic, book an appointment, or interact with us online.
2. Information We Collect We collect personal and health information necessary to provide safe and effective aesthetic and wellness treatments. This may include personal details (name, date of birth, contact information, address, emergency contact), health information (medical history, medications, allergies, treatment history, and relevant clinical photographs), payment details (billing information and transaction records processed securely via third-party payment providers), and website data (IP address, browser type, and interactions with forms or booking systems on www.refinedclinic.com.au).
3. How We Collect Your Information We collect information directly from you when you book a consultation or appointment, complete a medical or consent form, communicate with us via email, SMS, or social media, or subscribe to updates, promotions, or educational content. We may also collect relevant health information from partner practitioners or laboratories, but only with your consent. 4. Purpose of Collection We collect and use your information to deliver safe, personalised medical aesthetic and IV wellness treatments, maintain accurate health and appointment records, communicate about appointments and aftercare, meet legal and regulatory obligations for medical recordkeeping, and improve our services and client experience. We only collect information that is reasonably necessary for these purposes.
5. Storage and Security All personal and health information is stored securely in compliance with Australian privacy and health record laws. We use encrypted digital systems and password-protected databases. Physical documents are stored securely and accessible only to authorised staff.
6. Disclosure of InformationWe do not sell or share your personal information with unauthorised third parties. Your information may only be disclosed when required by law or regulation, to other healthcare professionals directly involved in your care (with your consent), or to service providers (e.g. booking or payment platforms) operating under strict privacy and security standards.
7. Marketing Communications With your consent, we may send occasional updates, promotions, or educational content via email or SMS. You can opt out of these communications at any time by clicking the unsubscribe link or emailing us directly.
8. Access and Correction You have the right to access or correct your personal information at any time. To make a request, contact us at georgia@refinedclinic.com.au. We will respond within a reasonable timeframe in accordance with privacy legislation.
9. Website and Cookies Our website may use cookies and analytics tools to improve performance and user experience. Cookies do not personally identify you but help us understand how our website is used. You can adjust your browser settings to manage or disable cookies if preferred.
10. Complaints If you believe your privacy has been breached or mishandled, please contact us at georgia@refinedclinic.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Updates to This Policy We may update this Privacy Policy periodically to reflect changes in legislation, operations, or technology. The most recent version will always be available on our website.

Refined Clinic Mindful Medical Aesthetics & IV Wellness
Newcastle, NSW 2300
georgia@refinedclinic.com.au | www.refinedclinic.com.au.